Grand Hotel Binz

The vacation was very relaxing. The hotel has a beautifully decorated spa area where you could enjoy the Ayurvedic treatments. show more

• Hotel in general

  Very nice reception, very clean rooms, excellent location, usual room furnishings with carpet

• Service and hospitality

  The reception staff always had an ear for problems and tried to solve them immediately.

• Cuisine

  For me initially unfamiliar (the food was served, rather smaller portions) but very tasty and varied

• Spa, treatment and pool area

  rather small pool, but sufficient three saunas cover all needs

• Treatments and programmes

  very good staff Note: one of the doctors was very difficult to understand ...

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In June I treated myself to my first Ayruveda Rasayana cure in the Grand Hotel and enjoyed it to the full. The mostly vegan dishes take a bit of getting used to at the beginning, but ultimately turned out to be very tasty and also quite interesting in terms of taste. Unfortunately, due to Corona, not all treatments could take place as planned, but to compensate for this, we got several full-body massages and that was very helpful to me. show more

• Hotel in general

  Above all, the hotel impresses with its wonderful location directly on the beach promenade and the beautifully Asian-style Thai spa. Even if the rooms are a bit old, I feel very comfortable due to their size and the quiet location facing the forest felt.

• Service and hospitality

  Due to the personnel and current situation caused by Corona, it was obvious that you could not necessarily expect perfection in service. However, the mostly extremely motivated employees have it with their warmth and Kindness managed this Positive compensation for "weak points". Extra requests from the guests were usually met with a smile, even in very stressful times.

• Cuisine

  The vegan full board was very tasty and digestible.

• Spa, treatment and pool area

  The beautiful Thai Spa gives you a feeling of calm and relaxation as soon as you enter. I hardly used the sauna and swimming pool, but like the outside area, they were designed quite nicely.

• Treatments and programmes

  The massages during my Ayurveda cure were carried out very professionally by friendly and motivated employees.

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Nice time out on the Baltic Sea show more

• Hotel in general

  The location right on the beach is great, the house is well-kept and quite large, but is getting old. There is still carpeting in the rooms and hallways, and unfortunately these are not stain-free. What really bothered me was that an old sofa was in the hallway during my entire stay, no feast for the eyes and then it also blocked the escape route, which other guests have also complained about, unfortunately no one felt responsible, the first floor then stood 2 wicker chairs haphazardly in the hallway.

• Service and hospitality

  All employees were friendly and tried hard. I felt welcome. The service in the restaurant spa area (Ayurveda cure) did not meet the expectations of a 5 * star.

• Cuisine

  The food was good according to the cure, the soups were delicious, unfortunately the dishes repeated and at the end of the week I could no longer see steamed vegetables. A bit of a shame, because Ayurvedic cuisine in particular could get some out of it with spices. The presentation on the plate was good. Unfortunately, the tea supply did not always work, sometimes the water had to be refilled, then there were no teas, everything was refilled on request, but it is just annoying because the teas are of great importance. You felt a bit neglected in the spa area, which was separate from the "normal" restaurant, the tables were not so nicely set, there were not always candles, paper instead of cloth napkins and you could only guess the windows for the other guests the room was a convenient shortcut to the buffet. A bit like at the cat table. There was also the problem here, unfortunately, that the staff did not know their way around well, not all of them spoke good German, and the actual claim that you should be read before eating what was there only worked to a limited extent. Here, too, you could simply hand out a meal plan to each guest and then everything would be clear. I often had the feeling that the staff was overwhelmed and there were no clear processes. There was also no information that it was possible to take part in the "normal" breakfast buffet on the day of departure. I only found out by accident, because I had an 11-hour train journey ahead of me, I was very happy about the opportunity, maybe others, if they had known. And honestly, it is simply not possible to present the eggs in PLASTIK egg cups in a 5 * hotel.

• Spa, treatment and pool area

  Nice and varied design and, in my opinion, also very neat and clean. I really liked the saunas, especially the aroma sauna, in the off-season the area was also pleasantly empty.

• Treatments and programmes

  The treatments were all good, there was never a rush and I felt very comfortable. The only downside was that the few "therapists" spoke German and so you could not ask questions about the applications: what happens, what it is good for and how long it takes. One could simply remedy the situation by adding a short description of the individual applications to the treatment plan.

• Comments from SpaDreams

  Dear Fit guest, Thanks for your review. We are sorry that your vacation was not entirely satisfactory! We have forwarded the not so pleasant points from your review to the hotel, so that it can draw improvements from this. Best regards, Your Fit Reisen team

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Authentic Ayurveda treatment in an upscale hotel with a nice sauna / pool area, but sometimes there are also the different performances get in the way, especially in the kitchen show more

• Treatments and programmes

  Advice from Dr. I found Shetty to be individual and very committed. Almost all practitioners were mindful and sensitive. The equipment for yoga leaves a lot to be desired. The service staff in the dining room is not trained in Ayurvedic cuisine, you couldn't learn anything at home

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Had the hotel lived up to its expectations - five-star luxury hotel - it could have been perfect for a spa stay. show more

• Hotel in general

  Lobby / reception were friendly, but not very informative for spa guests. The location of the hotel is undeniably brilliant: right by the sea, quiet and almost in the center. The daily cleaning of the rooms left a lot to be desired: we often had to ask for water, fresh glasses. The beds were made sloppy, the shower curtain was grubby, ... LUXURY HOTEL ???

• Service and hospitality

  Almost all of the staff were polite and tried to be friendly.

• Cuisine

  The Ayurvedic dishes were always tasty and lovingly presented. Unfortunately, during the first few days we did not receive the food that we should have received for our Panchakarma treatment according to the doctor's diet. Attention was largely paid to this only on request. The waiters didn't seem to be familiar with the dishes or the healing treatments, although they have been in the hotel for 10 years! Perplexed new arrivals were led into the dining room, but were not informed about the procedure. Often guests present for a long time had to take on this task. Not infrequently, we or guests waited a long time for the food at the neighboring tables. The counter in the middle was not decorated at all or was loveless. Cups, water and even the fennel tea, which had been spoiled by many medicinal guests, were missing for a long time. LUXURY HOTEL ??? Because of the many complaints, they made an effort and, among other things, provided flowers / decorations and fruit to the counter during our last two days. We know very well about the problems in the catering trade: We experienced a constantly changing, overloaded service, which also had difficulties communicating with each other. It seems to be a problem of the organization / instruction, payment and appreciation of the employees. What needs to be changed is the communication between the Ayurvedic doctors and the gastronomy / kitchen. Probably also a question of acceptance ...

• Spa, treatment and pool area

  Clean but small, especially the sauna area. The applications were excellent.

• Treatments and programmes

  The competent, helpful and friendly staff decisively supports the healing success. The applications, the sequence and the types did us extremely good. A cure that can only be recommended for serious illnesses, but also for prevention. However, one should deal with the topic of Panchakarma treatment in advance.

• Comments from SpaDreams

  Dear Fit guest, Thank you for your detailed evaluation. We are sorry that you have experienced unsatisfactory service at the hotel. We have forwarded your negative points regarding the service to the hotel so that they are informed and can make improvements. Best regards, Your Fit Reisen team

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