SpaDreams Privacy Policy

SpaDreams Privacy Policy

Privacy Policy

Data Protection Statement

We take the protection of personal data and of your private sphere very seriously. As the provider of this website, we at FIT Gesellschaft für gesundes Reisen GmbH would like to ensure you with this data protection statement that your data is in safe hands, and to inform you as to which data we use to create your tailored and inspiring experience. In order to guarantee the protection of your private sphere, it goes without saying that we comply with data protection laws and requirements.

Responsible Authority and Data Protection Officer

We, the FIT Gesellschaft für gesundes Reisen mbH,  Ferdinand-Happ-Str. 28, 60314 Frankfurt, Tel. +49 (0) 69 40 5885-0, info@fitreisen.de, www.fitreisen.de comply with Article 4(7) of the EU General Data Protection Regulation and are legally obliged to inform you of the purpose, scale and terms of the gathering and use of your personal data.

Should you have any questions regarding this statement or the handling of personal data within our company, then you can reach our external data protection officers under:

Klaus Pampuch
Unterbörsch 40c
51515 Kürten
www.five.consulting

Gathering and storage of personal data, including terms and purpose of use

Personal data is detailed information regarding the personal and material characteristics relating to an identified or identifiable individual, and so covers all data which can be collected about you. In the following paragraphs we will illustrate which personal data we gather and use.

Surfing our website and using our apps

When you visit our website or use our apps, the browser used by your device will automatically send information to our website’s server.

This information will be temporarily stored on a Logfile. Logfiles record enquiries and visits made by individuals accessing our website, as well as unsuccessful attempts to access a webpage. The following data is collected and stored before being automatically deleted:

  • IP addresses of the requesting device;
  • Date and time of access;
  • Name and URL of the requested file;
  • The website from which you were referred (Referrer URL);
  • The browser and operating system used by your device, as well as the name of the provider.

The collection of data for provision of the website and the storage of data in logfiles is essential for the website provider. Therefore, it is not open to contention by the user.

The following information is stored when you access our website:

  • Travel preferences and activities;
  • Information regarding your surfing behaviour on our website and the use of our apps;
  • Information regarding when you click on our advertisements or other elements, including those displayed on or linked to the websites of other organisations;
  • Information regarding the way you retrieve our digital services, including the operating system, IP address, approximate location of the IP address, online identifiers and browser details;
  • Social preferences and general interests and activities.

Together with other personal data, this user data is not stored when the user is merely browsing.

If you contact or are contacted by us, or if you engage with an advertising campaign or survey, then we collect the following data:

  • Travel preferences and activities;
  • Information regarding your surfing behaviour on our website and the use of our apps;
  • Information as to when you click on our advertisements or other online items, including those displayed on or linked to the websites of other organisations;
  • Information regarding the way you retrieve our digital services, including the operating system, IP address, approximate location of the IP address, online identifiers and browser details;
  • Social preferences, general interests and activities;
  • Contact details shared by you when entering into a contract with us, for example by E-Mail, post, telephone or over social media; this could include your name, username, E-Mail address, telephone number and other contact details;
  • Comments and opinions shared by you over the course of our contact, for example by E-Mail, telephone, post or through an online form;
  • Details of your E-Mails and other digital communication channels sent to us by you, or which you receive from us and open, including links contained in these channels which are opened by you;
  • Your feedback and contributions, for example in customer surveys.

If you request and/or buy our holidays and products and/or create an account with us, then we may collect any of the following data:

  • Travel preferences and activities;
  • Information regarding your surfing behaviour on our website and the use of our apps;
  • Information as to when you click on our advertisements or other online items, including those displayed on or linked to the websites of other organisations;
  • Information regarding the way you retrieve our digital services, including the operating system, IP address, approximate location of the IP address, online identifiers and browser details;
  • Social preferences, general interests and activities;
  • Contact details shared by you when entering into a contract with us, for example by E-Mail, post and telephone or over social media. This could include your name, username, E-Mail address, telephone number and other contact details;
  • Details of your E-Mails and other digital communication channels sent to us by you, or which you receive from us and open, including links contained in these channels which are opened by you;
  • Your feedback and contributions, for example in customer surveys;
  • Information about your purchases, for example what you have bought, where and when you bought it, how you paid, as well as credit and other payment information;
  • Your booking details such as travel destination and itinerary;
  • Information regarding those travelling, including passport details and other ID information;
  • Insurance details;
  • Relevant medial data, as well as possible specific dietary requirements or other requirements due to religious reasons or physical impairment;
  • Usernames and your encrypted password, so that we may protect your account;
  • Should you be presented with the option to log in using log-in details from a social media account, such as Facebook, we will obtain neither your password nor other log-in details for these accounts. Without your consent, we will not post anything on your social network feeds or to your friends, followers or contacts.

Other sources of personal data:

  • We can use personal data from other sources, for example from businesses, which provide information and data, business partners, service providers, as well as from public registers.
  • Your insurance company, whose representatives and medical employees may share with us relevant personal data and specific categories of personal data, with the understanding that we/they must only use them on your behalf or in the interest of other customers or in a case of emergency.
  • When you log in using log-in details from a social network account, thereby connecting our platform and online services such as Facebook, Google+ or Twitter, you thereby consent to sharing your data with us. For example, your name, your E-Mail address, your date of birth, your location and other information which you would like to share with us. Without your consent we will not post anything to your social media feeds or to your friends, followers or contacts.
  • Your exact location is not determinable by your IP address. However, it is possible to share your location with us via social media or explicitly through the corresponding functions of the website.
  • Information which is made available by other users: occasionally, other website visitors or app users give information about you. If our website or app users would like to invite you to use our website or app, or if they would like to share information regarding our service or offers, we will use the personal data shared about you to support these users. However, we only do this if the user has stated that they have already agreed this communication with you.

Personal data you share with us regarding other persons

  • We use data you share with us regarding other persons, e.g. other travellers.
  • When sharing personal data regarding other persons, you must make sure to seek their approval for the sharing of their data. Where possible, you should also make sure that these people are aware of the ways in which we could use their data.

Justification for the gathering of data

The aforementioned gathering of data is based on Art. 6(1) Para. 1 Pg.1 (f)  GDPR. In accordance with Art. 6(1) Para. 1 Pg.1 (f)  GDPR, the processing of data to safeguard legitimate interests is allowed, provided this does not violate the interests, fundamental rights or fundamental liberties of the persons whose personal data requires protection.

In addition, data collection takes place on the basis of your voluntarily granted consent, according to Art. 6(1) Para. 1 Pg.1 (b) GDPR for the execution of pre-contractual measures, which takes place at your request and according to Art. 6(1) Para. 1 Pg.1 (f)  GDPR.

 

Using your personal data

The aforementioned data will be used for the following purposes:

  • To ensure the smooth running of the travel agency and of the travel itinerary;
  • To process payments;
  • To give insurance cover;
  • To fulfil legal requirements;
  • To ensure a stable connection to our website;
  • To ensure system security and stability;
  • To ensure a comfortable, inspiring and tailored website experience;
  • To continually improve and manage the use of our website and apps, as well as customer loyalty, our customer recognition engine and other such services;
  • To carry out market research as well as further developments;
  • To further develop and improve our product catalogue, services, shops and IT systems, as well as our security provisions, our knowledge and methods of communication with customers;
  • To show and send you travel suggestions and offers through relevant direct marketing which meet your interests;
  • To send you electronic advertisements regarding our account services;
  • To organise website content and direct marketing strategies in a way which is relevant to your area, city, county or country through the rough location identified by your device;
  • To offer products and services requested or bought by you;
  • To communicate with you regarding our services and to process enquiries, problems or complaints made by you or another user;
  • To contact customers and generally offer a successful communication process, for example to be able to offer highly competent responses to enquires;
  • To generally ensure excellent customer service;
  • To offer you the possibility to see or edit the data gathered about you, by means of our Self-Service-Portal;
  • To help other customers with choosing travel, we will anonymously publish comments and reviews on our website;
  • To protect your personal data, as well as to recognise and prevent cases of fraud, other crimes and the abuse of services;
  • To optimise and manage advertisements and advertisement campaigns, so that the experience is ideal for you;
  • To prevent abuse of contact forms and to ensure the security of our information system;
  • To react to and advise you security issues, disruptions or other such incidents, which could be of medical nature or involve your insurance;
  • To optimally manage, design and continually improve billing transactions on either internal or external interfaces;
  • To better understand you as a customer and thus provide you with services and communication which benefit you;
  • To meet legal requirements, such as in the case of government enquiries or criminal justice authorities which carry out investigations.

Our legitimate interest results from the above purposes. We do not used data gathered from your browser to make conclusions about the character of any persons visiting our website.

Moreover, through taking relevant measures and carrying out regular controls, we ensure that the data gathered by us cannot be seen or extracted by third parties.

Marketing activities with your consent

From time to time we would like to send you offers and newsletters regarding our products and services via different platforms, such as by E-Mail, Messenger or telephone. We would also like to send you information about products and services from other companies or partner companies which we think you would find interesting.

When you book or register with us, we will ask you if you would like to receive our marketing communications. We only verify the contact details you send online once. Therefore, we ask you to confirm your details twice, such as when signing up for E-Mail marketing.  You will only receive our marketing communications once you have activated the link we sent to you via email.

We will only do this once you have confirmed that you agree to receive our marketing communications.

Consent can only be given by persons older than 16 years of age. When you give consent, we assume that the applicant is over 16 years of age, or that they have the consent of a parent or legal guardian.

You can completely or partially revoke your permission. Should you no longer wish to receive advertisements, you must only let us know. Naturally, the choice is yours. Nevertheless, by stating that you do not wish to receive any marketing information, you will be missing out on great offers.

You could still receive service-related communications from us. These could take the form of booking confirmations, as well as important information regarding the use of our products and services.

Product recommendations via email

As a customer you will regularly receive product recommendations from us via email. You will receive these product recommendations regardless of whether you have subscribed to our newsletter or have signed up to receive marketing communications. Through these emails, we wish to send you information regarding products from our catalogue or those of other companies which we think would interest you based on your previous purchases. Therefore, we strictly comply with legal requirements. Should you no longer wish to receive any product recommendations via E-Mail, you can cancel them at any time. To do this, simply use the link located in the footer of the product recommendation email to manage your preferences.

Personalisation of the browsing experience

We aim to ensure that marketing communications (as well as online advertisements) – in addition to our products and services and those of our partner companies, suppliers and business partners – are tailored to your interests.

To do this, we use the automatically generated personal data shared by you to get to know your interests, so that we may predict which products, services and information might interest you the most. This then allows us to tailor our communications to make them more relevant for you. To this end, we use the shared information, such as: acknowledgements of receipt and opening of emails; information about your computer and internet, operating system and platform connection; your order history; service history; date and time of your visit to our website; and products you have viewed. This analysis and evaluation helps us to better understand you as a customer and allows us to offer you personalised products and services. Our aim is to make your advertisements, offers and travel suggestions more helpful and interesting, which means offering you products and services which better meet your expectations as a customer.

Security

During visits to our website, we use the SSL method (Secure Socket Layer) together with the respective encryption methods used by your browser. Normally a 256 Bit encryption is used. Should your browser not support a 256 Bit encryption, then we revert to 128 Bit v3 technology. You can find out whether an individual page of our website has been transmitted in encrypted form by checking as to whether the key or padlock symbol in the status bar of your browser is in a locked position.

Additionally, we apply appropriate technical and organisational methods to protect your data from accidental or intentional manipulations, partial or complete loss or damage and against unauthorised access of third parties. Our security measures are continually being improved and maintained in line with technological developments.

We would point out that the data transmission on the internet (for example with communication via unencrypted E-Mail) may involve security risks. Complete protection of data from the access of third parties is thus not possible.

Deleting data

We only keep your personal data for so long as is necessary for the purposes stipulated in this data protection statement and/or to comply with legal retention obligations. After this period, we securely delete personal data. Should data be needed following this period for analytic, historic or other legitimate business purposes, we will take the appropriate measures to anonymise this data.

Updating your data and right to objection

If your personal data has been processed based on legitimate interests in accordance with Art. 6(1) Para. 1 Pg.1 (f)  GDPR, then you have the right, in accordance with Article 21 of the GDPR, to object to the processing of your personal data, insofar as there are reasons relating to your specific situation or to objection to targeted advertising.

In the latter case, you have a general right to objection which does not require a justification for it to be implemented.

Should you wish to object to the gathering of your personal at any time, contact us by E-Mail at privacy@spadreams.com  or by post at FIT Gesellschaft für gesundes Reisen mbH, Abteilung Datenschutz, Ferdinand-Happ-Str. 28 in 60314 Frankfurt, Deutschland. In such an event the conversation cannot be continued.

Passing on personal data

To suppliers and business partners

To provide you with your desired products and services, we must share personal data regarding your travel service with providers and business partners, which include: airlines, hotels, tour operators, car rentals, destination agencies, travel insurance companies and the relevant travel agencies and intermediaries.

We only share the minimum personal data necessary to allow our suppliers and business partners to produce services for us and for you.

To authorities and other legal parties

We may have to pass on your personal data to comply with our legal duties and to uphold justice. This is especially the case with legal obligations regarding the protection of assets or ensuring security.

For you to be able to travel, it is obligatory (legally required by the authorities of your respective place of departure and/or destination) to disclose and process your personal data for the purposes of immigration, border control, security and the fight against terrorism or other appropriate purposes.

Some countries will only issue travel permits if your passenger details are made available (for example Caricom API-Daten and US Secure Flight Data). These conditions can differ depending on the destination country. We recommend that you check individual requirements.

We must fulfil these requirements for your trip to proceed smoothly.

Inside of the Fit Reisen Group

We may exchange personal data within the Fit Reisen Group. This includes subsidiary companies (organisations under our domain or control) or parent companies (organisations which have us under their domain or control) as well as their other subsidiary companies.

Passing on personal data enables us to work together to optimise the customer experience. We try to keep the scale of the sharing of data as minimal as possible to achieve this aim.

To company buyers or partner companies

Personal data may be passed onto buyers or potential buyers of our company, our subsidiary companies, our parent companies and their subsidiary companies, as well as the assets of these subsidiaries. In the case of potential buyers of our company, this information is only ever passed on in an anonymised form.

To Service Providers, Advisers and in Cases of Exposing Criminal Activities

We give personal data to third parties who provide services for us. For example, external service providers may help us with: supporting IT infrastructure; processing payments on our behalf; providing analytical information for us regarding our products, services and marketing; performing professional services in data storage and connection; marketing; market research; processing of payment transactions; and providing products and services. These third parties have access to your personal data only under our instruction and are obliged to protect your data. In some cases, such service providers gather data as independent data processors (Responsible Authorities), to comply with their own respective contractual obligations, for example with certain payment methods or processing your payment.

When we share personal data with other organisations, we demand of them that they safely store this data. They are not permitted to use this data for their own marketing purposes.

In the terms specified by the contract, we only give your personal data to third parties when:

  • You have given explicit consent in accordance with Art. 6 Para. 1 Pg.1 (a) GDPR;
  • Giving this information is necessary for the purposes of the legal assertion, exercise or defence of legal claims in accordance with Art. 6(1) Para. 1 Pg.1 (f)  GDPR, and that there is no reason to suppose that you have an overriding interest warranting protection relating to the nondisclosure of your data;
  • There is a legal obligation to pass on this data in accordance with Art. 6 Para.1 Pg.1 (c) GDPR;
  • This is legally permitted and necessary for the settlement of the terms and conditions of the contract in accordance with Art. 6 Para. 1Pg. 1 lit. b GDPR;
  • We may do so on the permission of a legitimate interest or other such authority.

International Transmission of your Personal Data

Every piece of personal data we obtain can be transferred to and stored in countries outside of your country of residence. Data can be transferred outside of the EEA mainly so that our employees and partners in these countries may have access to this data. When you book a holiday for a destination outside of the EEA, your data will be shared to the relevant hotel and/or flight operators in this destination country, as well as with further service providers and possibly intermediaries and trade partners. Some of these countries offer differing levels of protection when it comes to personal data and, in some cases, this can mean less protection than the country in which you are resident. We take the relevant measures to ensure that your personal data is treated securely and in accordance with the applicable legislation and data protection directive. When data is transmitted outside of the EEA and is intended for stakeholders, service providers, buyers or sellers in a country in which there is no available EU Commission Adequacy Decision, then this data is adequately protected by that of the standard contractual clauses approved by the EU Commission, a corresponding Privacy Shield certification or the corporate regulations that are binding on the data-processing body are sufficiently protected.

Links to other websites

Our websites and mobile apps may contain links to websites of other organisations that have their own data protection policies. Please be sure to follow the terms and conditions of use and the data protections and read attentively before submitting personal data on websites other organisations deploy. We do not carry any responsibility or liability for the websites of other organisations.

Cookies

We use cookies on our site. These are small files that your browser automatically creates and that are stored on your device (laptop, tablet, smartphone, etc.) when you visit our site. Cookies do not damage your device, do not contain viruses, trojans or any other malicious software.

The cookie is used to store information that is related to the specific device used. However, this does not mean that we are immediately aware of your identity.

The use of cookies generates offers that are tailored to your needs. For example, we use the so-called “session cookies” to recognise that you have already visited individual pages of our website. These will be deleted automatically after leaving our site.

In addition, we also use “temporary cookies” to optimise the user experience, which are stored on your device for a specified period. If you visit our site again to use our services, we will automatically recognise that you have already visited our website and will auto-populate what entries and settings you have made previously so that you do not have to re-enter the information.

These cookies are automatically deleted after a defined time.

The data processed by cookies are for the purposes of the protection of our authorised behalf as well as the third party under Art. 6 para. 1 Pg. 1 lit. f GDPR. If you have given us consent, the legal basis is stated in Article Art. 6 para. 1 Pg. 1 lit. a GDPR. Most browsers accept cookies automatically. However, you can configure your browser not to store cookies on your computer or to always display a message before a new cookie is created. Be aware that fully disabling cookies may result in you not being able to use all the features of our website.

Types of cookies

The cookies we store are called "first-party cookies". Cookies that are stored by parties other than us are known as "third-party cookies". Third-party cookies can be used to provide external functions or properties on the website or through the website (e.g. advertising, interactive content and analytics). Parties who place third-party cookies can recognise your device, both when it visits the site and when it visits other certain websites.

We use first-party and third-party cookies for several reasons. Some cookies are necessary for technical reasons to make our website and app work; We refer to them as "essential" or "absolutely necessary" cookies. With the help of other cookies, we can also track and serve the interests of our users to simply improve their experience on our website or app. Third parties use cookies through our website or our app for advertising purposes or analytical purposes. This concept is described in more detail below.

Specific types of first and third-party cookies that are stored on our website or app, are explained in the following lines (Please note that specifically stored cookies depending on the specific website or app that you visit can vary):

Essential Website Cookies: These cookies are essential to provide you with services that are available through our website or our app, as well as to use some of their features, such as access to safe areas.

Performance and Functionality Cookies: These cookies are used to improve the performance and functionality of our website or our app, but they are not required for their use. However, certain features may not be available without these cookies.

Analytics and Personalization Cookies: These cookies collect information that are in aggregate form so we gain a deeper insight into how our website and app is used and determine how effective marketing campaigns are, so that we can further customise our website and app.

Advertising Cookies: These cookies are used to make advertising messages more relevant to you. They perform certain functions, such as preventing the same ad from appearing multiple times, ensuring that ads are displayed correctly to advertisers and choosing the ads that suit your interests the best.

Cookies for Social Networks: These cookies are used to allow you to share those pages and content that you believe is most interesting on our website or our app via external social networks and other websites. These cookies can also be used for advertising purposes.

What other tracking technologies are used?

Cookies are not the only way to recognise or follow visitors on a website. Occasionally we can use other similar technologies such as web beacons (sometimes called "web bugs" or "clear GIFs"). These are tiny graphics files with a unique identifier that allow us to recognise when someone visits our website or our app or has opened an email we sent. For example, we may observe patterns of user traffic from one page on our website or app to another, transmit or communicate cookies, understand whether you are viewing our website or our app through an online ad displayed on an external website. This will give us information valuable to further increasing website performance and will give us a measure of the success of email marketing campaigns. In many cases, these technologies are dependent on cookies for proper functioning and the rejection of cookies impairs their function.

Do cookies allow targeted advertising?

Third parties may place cookies on your computer or mobile device to place advertisements through our website or our app. Those companies can use information about your visits and other websites to place relevant advertisements about goods and services that may be of interest to you. You can also use a technology that is used to measure the effectiveness of advertisements. This may be done with cookies or web beacons to gather information about your visits and other sites to display relevant advertisements about goods and services that are relevant to you. The information collected through this process, will not include your name, contact information or other personally identifiable information unless provided to us by the user.

How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can set or change your web browser controls to accept or reject cookies. If you decline cookies, you can still use our website, although you may be restricted from accessing some of the features and areas of our website. Since the settings of which cookies you are able to reject vary between browsers, we recommend that you check the help button of your browser to find more information.

Most advertising networks also give you the opportunity to reject targeted advertising. To learn more, please visit http://www.aboutads.info/choices/  or: www.youronlinechoices.com.

Where do I get more information?

If you have any questions regarding our use of cookies or other technologies, please send us an e-mail to privacy@spadreams.com

 

External Tools

General Tracking Tools

The tracking measures listed below and used by us are based on Art. 6 para. 1 Pg. 1 lit. f GDPR. With the tracking measures to be used, we want to ensure a needs-based design and the continuous optimisation of our website. On the other hand, we use the tracking measures to statistically record the use of our website and evaluate them for optimising our offers for you. Such interests shall be regarded as entitled within the meaning of the provision.

The respective data processing purposes and categories can be traced from the corresponding tracking tools.

 

Google Analytics

We use Google Analytics, a web analytics service from Google in (https://www.google.de/intl/de/about/) (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) for the design and continuous optimization of our pages. In this context, pseudonymised usage profiles are created and cookies are used (see under para. 4). The information generated by the cookie about your use of this website, such as

  • Browser type/version
  • Operating system used
  • Referrer URL (the previously visited page)
  • Hostname of the accessing computer (IP address)
  • Time of the server request

are transferred to a Google server in the United States and stored there. The information is used to evaluate the use of the website, to compile reports on the website activities and to provide further services related to the use of the website and the Internet for the purposes of market research and appropriate design of these Internet pages. This information may also be transferred to third parties if this is required by law or if third parties process this data. In no case will your IP address be merged with other data from Google. The IP addresses are anonymized so that an allocation is not possible (IP-masking).

You can prevent the installation of the cookies by a corresponding setting of the browser software; However, we would point out that in this case, not all functions of this website can be fully used.

You can also prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google by downloading and installing a browser add-on; tools.google.com/dlpage/gaoptout

As an alternative to the browser add-on, especially for browsers on mobile devices, you can also prevent Google Analytics from capturing it by setting an opt-out cookie. The opt-out cookie allows you to prevent the future collection of your data when you visit this website. The opt-out cookie is only valid in this browser and only for our website and is stored on your device. If you delete the cookies in this browser, you must reset the opt-out cookie.

For more information about Google Analytics privacy, see the Google Analytics help at support.google.com/analytics/answer/6004245.

 

Google AdWords Conversion Tracking

We also use Google conversion tracking to statistically record the use of our website and to evaluate it for optimising our website. Google AdWords will set a cookie (see point 4) on your computer if you have reached our website via a Google ad.

These cookies expire after 30 days and are not intended for personal identification. If the user visits certain pages of the AdWords customer's website and the cookie has not yet expired, Google and the customer can see that the user clicked on the ad and was redirected to that page.

Each AdWords customer receives a different cookie. This means that cookies cannot be tracked through the AdWords customer's web pages. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. AdWords customers will see the total number of users who clicked on your ad and were redirected to a conversion tracking tag page. However, you do not receive any information that allows users to identify themselves personally.

If you do not wish to participate in the tracking procedure, you can also reject the required setting of a cookie, for example by means of a browser setting, which generally deactivates the automatic setting of cookies. You can also disable cookies for conversion tracking by setting your browser to block cookies from the domain "www.googleadservices.com". Google's conversion tracking privacy policy can be found at services.google.com/sitestats/en.html.

 

Google DoubleClick

We use DoubleClick, a service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). DoubleClick uses cookies to turn on user-based ads. Cookies are small text files which are stored in your browser when you visit our website and thus enable a mapping of your browser. The cookies tell you which ad has already been displayed in your browser and whether you have accessed a website via a switched display. The cookies do not collect personal information and cannot be associated with them. If you don't want to receive user-based advertising, you can turn off ads by using Google's ad setting. www.google.com/settings/ads/

For more information on how Google uses cookies, see the Google Privacy policy: www.google.com/policies/privacy/

 

Hotjar

This website uses Hotjar, an analysis software of Hotjar Ltd. (http://www.hotjar.com, 3 Lyons range, 20 Bisazza Street, Sliema SLM 1640, Malta, Europe). With Hotjar it is possible to measure and evaluate the usage behaviour (clicks, mouse movements, scrolling behaviour, etc.) on our website. The information generated by the "Tracking Code" and "Cookie" from your visit to our website will be transmitted to the Hotjar servers in Ireland and stored there.

The tracking code collects the following information:

Device-dependent data

The following information can be recorded by your device and your browser:

  • The IP address of your device (collected and stored in an anonymous format)
  • Your email address including your first and surname, as far as you have made it available to us via our website
  • Screen size of your device
  • Device type and browser information
  • Geographical position (country only)
  • The preferred language to display our website

The following data is automatically created by our servers when Hotjar is used

  • Referential domain
  • Visited pages
  • Geographical position (country only)
  • The preferred language to display our website
  • Mouse cursor movements
  • Date and time when the website was accessed

Hotjar will use this information to evaluate your use of our website, to generate reports of use, as well as other services concerning the use of the website and the Internet evaluation of the website. Hotjar also uses third-party services, such as Google Analytics and Optimizely, to provide performance. These third parties may store information sent by your browser as part of the site visit, such as cookies or IP requests. For more information on how to store and use Google Analytics and Optimizely data, please refer to their respective data protection.

If you continue to use this website, you agree to the processing of the data there by Hotjar and its third-party providers within the scope of their data protection. The cookies used by Hotjar have a different "lifetime"; Some stay up to 365 days, some remain valid only during the current visit. You can prevent the collection of data by Hotjar by clicking on the following link and following the instructions: www.hotjar.com/opt-out.

 

Matelso Calltracking

This website uses the call tracking of matelso GmbH, Heilbronner Str. 150, 70191 Stuttgart, Germany.

Here you will find the privacy information of the provider: www.matelso.de/w/de-de/datenschutz.aspx


Microsoft Bing Ads

Data Protection Information of the service provider: https://privacy.microsoft.com/de-de/privacystatement

Opt-out: http://choice.microsoft.com/de/opt-out
 

Further:


Emarsys

OptinMonster

adup-tech.com

yieldlab.net

advolution.de

adtriba.com

Google Fonts

Umfrageonline

 

Social Media Plug-ins

We rely on our website based on Art. 6 para. 1 Pg. 1 lit. f GDPR social plug-ins from the social networks Facebook, Twitter and Instagram to make our company better known. The underlying commercial purpose is to be regarded as a legitimate interest within the meaning of the GDPR. Responsibility for the operation compliant with data protection is to be guaranteed by their respective providers. The integration of these plug-ins by us takes place by means of the so-called two-click method to protect visitors of our website in the best possible way.

Facebook

On our website social media plug-ins from Facebook are used to personalise their function. For this we use the "LIKE" or "SHARE" button. It is an offer from Facebook.

When you visit a page of our website that contains such a plug-in, your browser establishes a direct connection with the servers of Facebook. The content of the plug-in is transmitted directly from Facebook to your browser and is then integrated into the website.

By incorporating the plug-ins Facebook receives the information that your browser has opened the corresponding page of our website, even if you do not have a Facebook account or are not currently logged on to Facebook. This information (including your IP address) is transmitted by your browser directly to a server from Facebook in the USA and stored there.

If you are logged in to Facebook, Facebook can assign the visit to our website directly to your Facebook account. If you interact with the plug-ins, for example by pressing the "LIKE" or "SHARE" button, the corresponding information is also transmitted directly to a Facebook server and stored there. The information will also be posted on Facebook and displayed to your Facebook friends.

Facebook can use this information for advertising, market research and on-demand design of Facebook pages. To do this, Facebook will create usage, interest, and relationship profiles, such as to evaluate your use of our website regarding the ads you have displayed on Facebook or to inform other Facebook users about your activities on our website and to provide other services related.

If you do not want Facebook to assign the data collected via our website to your Facebook account, you must log out of Facebook before you visit our website.

The purpose and scope of the data collection and the further processing and use of the data by Facebook as well as your rights and setting possibilities for the protection of your privacy can be read in the Data Protection (https://www.facebook.com/about/privacy/) of Facebook.

Twitter

On our Internet pages, there are plug-ins of the short News Network of Twitter Inc. The Twitter plug-ins (tweet button) can be recognized by the Twitter logo on our site. An overview of tweet buttons can be found at: about.twitter.com/resources/buttons.

When you visit a page of our website that contains such a plug-in, a direct connection between your browser and the Twitter server is established. This will give Twitter the information that you have visited our site with your IP address. If you click on the Twitter "Tweet Button" while you are logged in to your Twitter account, you can link the content of our pages to your Twitter profile. This allows Twitter to associate the visit to our pages with your user account. We would like to point out that as a provider of the pages we do not receive any knowledge of the contents of the transmitted data and their use by Twitter.

If you do not wish Twitter to be able to allocate your visit to our sites, please log out of your Twitter user account.

For more information, see the Data Protection of Twitter: twitter.com/privacy.

Instagram

Our website also uses so-called social plug-ins operated by Instagram LLC, 1601 Willow Road, Menlo Park, CA 94025, USA.

The plug-ins are marked with an Instagram logo, for example in the form of an "Instagram Camera".

When you visit a page of our website that contains such a plug-in, your browser will connect directly to the Instagram servers. The content of the plug-in is transmitted directly to your browser by Instagram and integrated into the page. This integration gives Instagram the information that your browser has called the corresponding page of our website, even if you do not have an Instagram profile or are not currently logged in to Instagram.

This information (including your IP address) is transmitted from your browser directly to a server from Instagram to the USA and stored there. If you are logged in to Instagram, Instagram can directly assign your visit to our website to your Instagram account. If you interact with the plug-ins, for example by pressing the "Instagram" button, this information is also sent directly to a server from Instagram and stored there.

The information will also be posted to your Instagram account and displayed to your contacts.

If you do not want Instagram to directly assign the data collected via our website to your Instagram account, you must log out of Instagram before you visit our website.

For more information, see the Instagram Data Protection: help.instagram.com/155833707900388.

 

Re-targeting

We cooperate with advertising partners based on re-targeting technologies. We use these technologies to make our Internet offerings more appealing to you. This technique allows Internet users who are already interested in our shop and our products to be able to advertise on our partners' websites. We are convinced that the display of interest-related advertising is generally more interesting to the Internet user rather than advertising that has no such reference. The display of these advertising material on the pages of our partners is based on a cookie technology or other anonymous user identifiers and an analysis of the previous user behaviour. This form of advertising is basically anonymous, without your consent, no personal data are stored and no user profiles are merged with your personal data.

GA Audiences

GA Audiences, a web analytics service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA), collects and stores data on this web site, from which user profiles are created using aliases. Through this technology, users who have already visited our websites and online services will see targeted advertising from us on other external sites within the Google Partners Network. For this purpose, a cookie is set on your computer, with which the user behaviour when visiting the website can be analysed and then used for specific product recommendations and interest-based advertising. By setting the cookie, no personal data is stored and processed. If you do not wish to receive interest-based advertising, you can disable Google's use of cookies for these purposes by following the instructions: www.google.com/settings/ads/onweb.

 

Criteo

For displaying target group-specific and interest-based advertising on websites within the Criteo network, we use the Criteo service (Criteo SA, rue Blanche, 75009 Paris/France). The cookies or user ID used for this does not allow you to draw conclusions about your person, nor will your IP address be stored. You can prevent Criteo from re-targeting the browsers you use by following the instructions at: www.criteo.com/privacy. Please note that an opt-out cookie is set for this purpose.

 

Facebook Custom Audiences

In ​​usage-based online advertising, we also use communication tools from the social media network Facebook. Particularly, we use Product Custom Audiences and Website Custom Audiences. Your user data generates a non-reversible and non-personal checksum (hash value) that can be transmitted to Facebook for analysis and marketing purposes. The Facebook Data Protection at www.facebook.com/privacy/explanation provides further information on the purpose and scope of data collection and the further processing and use of the data by Facebook, as well as your options to protect your privacy. An opt-out option for using Facebook Website Custom Audiences can be found here: www.facebook.com/login.php

 

Your Data Subject Rights

 You have the right:

  • In accordance with Art. 15 GDPR, to request information about your personal data processed by us. In particular, you can provide information on the processing purposes, the category of personal data, the categories of recipients to whom your data has been disclosed, the planned retention period, the right to rectification, deletion, limitation of processing or opposition, the existence of the right to complain, the source of their data, if not collected from us, and the existence of automated decision-making including profiling and where appropriate, meaningful information about their details;
  • In accordance with Art. 16 GDPR, immediately demand the correction of incorrect or complete personal data stored with us;
  • In accordance with Art. 17 GDPR, to demand the deletion of your personal data stored by us, unless the processing for the exercise of the right to freedom of expression and information, for the fulfilment of a legal obligation, for reasons of public interest or for the assertion, exercise or defence of legal claims is required;
  • To demand the restriction of the processing of your personal data according to Art. 18 GDPR, as far as the accuracy of the data is disputed by you, the processing is unlawful, but you reject its deletion and we no longer need the data, but you assert this, exercise or defence of legal claims or you have objected to the processing in accordance with Art. 21 GDPR;
  • In accordance with Art. 20 GDPR, to receive your personal data provided to us in a structured, standard and machine-readable format or to request transmission to another person responsible;
  • According to Art. 7 para. 3 GDPR, to revoke your once given consent to us at any time. As a result, we are not allowed to continue the data processing based on this consent for the future and
  • To file a complaint to a supervisory authority pursuant to Art. 77 GDPR. As a rule, you can contact the supervisory authority of your usual place of stay or workplace or our office.

For inquiries of this kind, please contact privacy@spadreams.com  Please note that in case of such inquiries, we must make sure that the person concerned is indeed the data subject.

Validity and Modification of the Data Protection Policy

This data protection statement as of May 2018 supersedes all previous versions.

Due to further developments of our website, offers or changed official legal requirements, it may be necessary to change this data protection policy. Therefore, please check the data protection regularly on our website: www.fitreisen.de/datenschutz regarding any new updates. The current data protection policy can be accessed and printed on the website at any time.