SpaDreams Privacy Policy

SpaDreams Privacy Policy

Privacy Policy

1. We are responsible for protecting your data

Your satisfaction is of utmost importance to us at SpaDreams, and that includes the safe handling of your data and the protection of your privacy. Your personal data will be collected if you provide it voluntarily, for example through a catalogue order or a travel booking. For booking reservations we will need your name, address, telephone number and your email address.

The data we collect will be handled as strictly confidential and used exclusively for provision of services and to deal with your request. Your data will only be collected and processed in strict accordance with legal regulations, in particular the Federal Data Protection Act. Your personal data will not be disclosed to third parties, unless this is necessary in order for the third parties to perform a service (e.g. airlines, hotels, travel insurance etc.) or if you have consented for any other reason to allow us to disclose your data to a third party under the relevant statutory provisions.

In order to process your booking as securely as possible, we use the security protocol SSL to transfer data from your computer to our server. This ensures that your booking data is sent to us in an encrypted format.

2. Right to information

You can request information about your data we have collected at any time without charge. You have the right to correct, delete or block incorrect data. Deletion of data may conflict with legal regulations, particularly with respect to data for invoicing and accounting purposes.

You can reach SpaDreams from 8:00 to 16:00 (GMT, Mon-Fri) by telephone +44 20 36087377 or by sending an email to info@spadreams.com.

3. Cookies

In order to improve our website and to allow particular functions for our users, we use "cookies" on various web pages.  Cookies are small text files which are remain on your computer for a limited period of time. Some of the cookies we use (session cookies) are deleted at the end of your browsing session (i.e. when you close the window). Other cookies (persistent cookies) remain on your device and allow us or our partners to recognise you when you next visit our site. 

You can set your browser to inform you about the use of cookies and decide whether to accept cookies all of the time, in certain situations or not at all. Rejecting cookies may reduce the functionality of our website.

4. Google Analytics

This website uses Google Analytics, a web analytics service from Google. Google Analytics uses cookies to allow us to analyse the use of our website. The information generated by the cookies about your use of the website (including your IP address) will be transmitted to a server in the USA and stored there. Google uses this information to analyse your use of the website in order to compile reports for the website owner, in order to offer further services pertaining to internet and website use. If necessary, Google may transfer this data to third parties, as long as this is in accordance with the Federal Data Protection Act, or if the third parties are processing this data on behalf of Google. Google will not, under any circumstances, associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however this may prevent you from using all features of our website. By using this website you agree to the processing of your data by Google in the manner described and for the aforementioned purpose.

SpaDreams uses Remarketing with Google Analytics for online advertising. The adverts are shown by third parties including Google on websites, through the use of cookies. Adverts are optimized and shown through a combined use of First Party Cookies (e.g. Google Analytics Cookies) and Third Party Cookies (e.g. DoubleClick Cookies) based on the user’s previous visits to the SpaDreams website. Using the advert settings (https://www.google.com/settings/u/0/ads/authenticated), users can deactivate Google Analytics based adverts and adjust their settings for the Google Display Network.

This website also uses Google Analytics functions for reports on impressions in the Google Display Network & Integration with the DoubleClick Campaign Manager. Cookies from SpaDreams and third parties including Google are used for this purpose. Using a combination of First Party Cookies and Third Party cookies, we create reports evaluating our advert impressions, additional use of advertising services and interactions with adverts and advert impressions related to the use of our website.

SpaDreams uses Google Analytics reports for demographic and interest based profiling. These are based off interested-based advertisements from Google using data and user data from Third Parties (e.g. age, gender and interests).

You can opt out of data collection and storing via Google Analytics using the following Add-on: https://tools.google.com/dlpage/gaoptout/?hl=en-GB

Further information about Google Analytics can be found here: http://www.google.com/analytics/terms/gb.html 

5. Contact

If you want to know more about the technical details or have questions about data security at SpaDreams, please use our contact form or send us an email to info@spadreams.com

6. Newsletter

If you have registered for the free SpaDreams Newsletter, we will regularly inform you about new products, news, promotions, exclusive offers and specials from SpaDreams. The Fit Reisen Group will only use your data provided when registering for this purpose.

After the registration, you will receive an e-mail with a confirmation link, by clicking on the link you will confirm your registration. Newsletter subscribers can unsubscribe at any time via the link provided within the newsletter or by sending an email to info@spadreams.com.

The subscriber is aware that data/usage behavior is stored electronically and processed for the purpose of improving customer service. Your data will not be passed on to third parties.

7. Customer reviews

In order to continually optimise our services and improve our decisions for interested parties and future customers, we encourage anonymous customer reviews.

When you submit your reviews they will be stored in our system. If, like many of our customers, you would prefer to remain anonymous, the information you provide us with will be presented in a reduced form (e.g. "Frank B from Hamburg" rather than your full name). Please note that this format will not guarantee anonymity in very small towns. In these cases, please fill out the form in such a way that will protect your identity, or simply inform us that you do not want the review to be published.