Frequently Answered Questions


Questions about booking

How can I book my holiday online?
Once you have selected your perfect hotel and programme, either by using our search tools or at the recommendation of our customer service team, go to the hotel’s profile page on our website and enter your travel details into the panel on the right hand side and click the “Check availability” button. If availability is limited, you will see “Enquire now”, and you can send us a non-binding enquiry using the form that appears if you click “Enquire now”. If the hotel is available, you will be given the option to “Book now”. You will then be taken to a window where you can fill in your travel details. Please note: after you have clicked “Confirm booking and payment”, the booking becomes binding. 

When booking online, do I receive the invoice via e-mail?
Yes, we will send you the invoice via e-mail.

How can I request an invoice online?
Your invoice will be sent to you after the booking has been checked. If you have not received an invoice from us within 3 working days then please e-mail us.

Will I receive a written confirmation of the booking?
Yes, you will receive an automatic written acknowledgment of the receipt of your booking request immediately after booking. After our team have checked all the details, the official confirmation will be sent to you via e-mail. 

Can I search for a hotel online?

We offer a range of tools to make it easy for you to find a hotel online. You can search for hotels using our themed pages or our search wizard. Use our "Travel Theme" filters or go to the "Destinations" field on our search window to search by country, region or hotel name.

Please note that the filters automatically saved from your previous searcher may limit the number of results. Remove the unwanted filters one by one or scroll down and find "Remove all filters" on the left side.

Can I book a flight online as part of the holiday package?
It is currently not possible to book a flight through our website. Please contact our customer service team who will advise you regarding the best flight connection and book the transfer to the hotel for you.

Can I book several rooms online?
If you require more than one room, please send us an enquiry and specify how many rooms you would like to book. 

Can I book multiple holidays?
Yes, you can book multiple holidays in a row.

Can I book online for another person?
Yes, you can enter their name on the booking page.

How can I book for a group?

For group bookings please send us an enquiry. We would be happy to organise a memorable group trip for you. 

I have special booking requests, how should I go about making a booking?
We will do our best to fulfil your special requests, although we cannot guarantee that the hotel will be able to accommodate all your wishes. To ensure that your wishes can be fulfilled, please contact our experienced customer service team before booking. 

Why is my telephone number required?
We need your phone number to contact you about any questions regarding your reservation and to notify you as soon as possible in the case of any sudden problems.

What personal data of mine is stored?
Wonly store the data that is necessary for the SpaDreams to be able to process your booking i.e full name, address, telephone number and email address. 

What does "Submit non-binding enquiry" mean?
Clicking "Submit non-binding enquiry" means that you will recieve a full offer and quote tailored to your specific needs, free of charge and with no obligation to book. 

Once I have recieved an offer with a price quote, how to I confirm the booking?
To book an offer, simply reply to the e-mail address from which you recieved the offer and confirm in writing that you would like to book the offer. The offer becomes binding at this point.

When does the booking become binding for the customer?
Bookings made using our website become binding when you click "Book now" followed by "Confirm Booking and Payment". Even if you do not enter payment details immediately after clicking "Confirm Booking and Payment", the booking is still binding and you will be obliged to pay.

Bookings made via e-mail become binding once you have received an offer and accepted this offer in writing. 

How can I know if the hotel I have chosen has disabled rooms?
Rooms with disabled facilities are often available in our spas and hotels. If this is not mentioned in the description of the hotel, you can ask our customer service team.

What kind of services do guests with physical disabilities receive?
We often have clients with disabilities, with walkers, or wheelchairs. To find out if your desired location has the required facilities to help guests with restricted mobility, please contact our customer service team.

How will I know if my pet is allowed to travel with me?
You can usually find out whether your pet is not allowed to travel with you by checking the hotel description. If you cannot find this information, please ask contact our customer service team. 

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