Frequently Asked Questions

Find the answers to your questions

FAQs - Find Answers to Frequently Asked Questions

Do you have any questions about the booking process, a booking you have already made, or the payment process? You'll find all the answers here! 


How can I book my holiday online? >>
When booking online, do I receive the invoice via e-mail? >> 
How can I request an invoice online? >>  
Will I receive written confirmation of the booking? >>
Can I search for a hotel online? >>
Can I book a flight online as part of the holiday package? >>
Can I book several rooms online? >>
Can I book multiple holidays? >>
Can I book online for another person? >>
How can I book for a group? >>
I have special booking requests, how should I go about making a booking? >>
Why is my telephone number required? >>
What personal data of mine is stored? >>
What does "Submit non-binding enquiry" mean? >>
Once I have received an offer with a price quote, how do I confirm the booking? >>
When does the booking become binding for the customer? >>
What kind of services do guests with physical disabilities receive? >>
How do I know if the hotel I have chosen has disabled rooms? >>
How do I know if my pet is allowed to travel with me? >>

Trip Confirmation

Which parts of my booking confirmation do I need to pay attention to? >> 


How can I pay for my trip? >>
By when should I pay for the holiday and how much is the deposit? >>
Can I transfer the whole amount directly? >>
Can I pay for the trip in installments? >>
Do I have to pay fees for a card payment? >>
Where can I get an acknowledgement of my payment? >>

Travel Documents

How and when will I receive my travel documents? >>
What should I do if my documents do not arrive on time? >>
What information / documents do I need for arrival? >>

Changing Reservation & Cancellation

How can I cancel or change a reservation? >>
What are the costs of change / cancellation? >>
Can I change the names of travellers in the booking? >>

Travel Insurance

How can I book insurance? >>

Transfer to Hotel

Does my journey include a transfer from airport to hotel and vice versa? >>
Will I be welcomed with a sign at the airport? >>

Safety & Quality

Are there any recommendations for first aid kit? >>
Where can I find information regarding the Entry Regulations? >>
Who is my contact person? >>

Hotel Reviews

Meaning & purpose? >>

Special Offers

Are discounts included in the total price? >>


Do I have a right of withdrawal for 14-days? >>
Can I recommend / share offers? >>
What does Best Price Guarantee mean? >>

Your experts

I am happy to help: 020 8089 6036

Write me an e-mail: holidays@spadreams.com

If we still have not answered your question, please contact our customer service team. You can reach us on +44 20 8133 1565 from
08:00 to 16:00 (UTC), Monday - Friday.