FAQs - Frequently asked questions

A first-aid kit belongs in every luggage and it's worth the time to be prepared for your next holiday. You can find a list of recommended first-aid kit must-haves to bring with you here.

The necessary travel medical precautions vary from country to country. Either consult your trusted physician for personalized advice or you can find country-specific advice here:

For residents of the UK:

NaTHNaC - TravelHealthPro - Destinations

For residents of the US:

CDC - Traveler's Health - Destinations

For residents of Canada:

Government of Canada - Travel Advice and Advisories

Please check your home country's travel advisory website for the most up-to-date information on travel safety:

For residents of the UK:

Foreign Travel Advice

For residents of the US:

U.S. Department of State Travel Advisories

For residents of Canada:

Government of Canada - Travel Advice and Advisories

The Foreign Office of your home country provides detailed information on entry requirements for various countries that is regularly updated. Check here for links to the most commonly requested Foreign Office links.

During your trip, the hotel is your first point of contact on site. If your request cannot be settled in this way, please contact our customer service. You can reach them Monday - Friday from 8:00 a.m. - 4:00 p.m. (UK time) at +44 20 8089 6036 or via e-mail at info@spadreams.com.

For all questions and emergencies always applies: 1st contact is the hotel. If the hotel can not help you, then please contact us by phone at +44 20 8089 6036 or via e-mail at info@spadreams.com, Monday - Friday from 8:00 a.m. - 4:00 p.m. (UK time).

If the hotel can not help further, please contact our customer service. We want you to have a nice vacation and not to go/fly home with a bad feeling at the end.

Your opinion is important to us as well as our hotel partners. Your travel experiences help other customers to inform themselves about the destination and the hotel before they travel. In addition, reviews give us the opportunity to constantly improve our advice and to further develop the offers on site in cooperation with our partner hotels.

Yes, all discounts are already taken into account when calculating the total price.

You select your dream hotel in the hotel search. Then you click on the appropriate program on the hotel page and on your desired travel date. Now you can click on the "book now" button. For offers that need to be requested first, click on "Request now".

Yes, we offer our trips for customers worldwide. You can even pay for the trips in other currencies. We also offer customer support in multiple languages.

Yes, we will send you an invoice via e-mail.

Your invoice will be sent to you automatically after checking the booking. Only if you should not have received an invoice from us after one week, contact us again.

Yes, you will receive a written confirmation of receipt of your booking request directly after booking. After a short check, the official booking confirmation will then be sent to you via e-mail.

You are also welcome to search for hotels online. Simply use the search box and enter the name of your desired hotel.

If you need more than one room, you can either call our customer service and book by phone or book several times in a row, for example.

Yes, just repeat the booking process as many times as you need.

You can book both by phone and online for another person. On the booking page, you can simply fill in the names according to your wish.

In general, there are no differences between booking online and booking in a travel agency. At the travel agency you can get advice about the different destinations. If the information received from the travel agency is not enough for you, you are welcome to call our specialists.

The hotels and SpaDreams trips can also be found in any well-stocked travel agency. You are also welcome to book there.

For group bookings, please call our customer service specialists directly. We will be happy to organize the trips for you as a nice group experience.

With pleasure we try to consider your booking wishes. To be sure that your wishes can be met, you are welcome to contact our experienced customer service before booking. This will allow us to ensure that your wishes can be met at the time of booking before you make your booking.

We need your phone number for any queries about your booking and to contact you as soon as possible in case of any last-minute changes.

When you make a booking, we only store the data that is necessary for processing the booking.

With the ability to request a trip, you can receive a free quote tailored to your specific needs.

In some hotels you can reserve a room. A free reservation is valid for 72 hours and automatically becomes a firm booking, should you not change the trip during this time.

Only after you have selected the payment method on the "Booking" page and then click on "Book now with costs", your booking becomes binding.

Frequently we have customers with impairments and also with a rollator or wheelchair. To find out whether your desired trip also meets the special requirements of limited mobility, please feel free to contact our experts in customer service.

In particular in resort towns are very often handicapped accessible rooms available. If this is not mentioned in the description texts of the hotels, please ask the specialists of our customer service.

You can often find this information in the description text of the hotels. Alternatively, you can always ask the specialists of our customer service, which will answer you as soon as possible this question.

In some hotels there are also accompanying programs, so this is possible. However, the booking of this program is only possible by contacting our travel experts or entering this into the additional information/comments of your availability request.

The travel confirmation is part of the travel contract. Please check the details of the service incl. the dates carefully, as well as the correct spelling of your name - it is best if this reflects what is written in your passport.

The security certificate is a protection from SpaDreams, which is handed over to the customer with the travel confirmation of a travel pacakge. This confirms in writing that all customer funds are secured by German Travel Insurance Fund (Deutsche Reisesicherungsfonds GmbH) in the unlikely event of insolvency on the part of SpaDreams. It is backed by the German Travel Insurance Fund as the SpaDreams parent company, Fit Reisen, is based in Germany.

Your travel documents will be emailed to you upon receipt of final payment and 14 days prior to departure.

If the travel documents are not yet with you one week before departure, then please call our customer service. This can determine whether the payment has been received and tell you why the travel documents have not yet been sent. In rare cases, these documents can also be sent to your junk or spam folder, so please check these as well.

In addition to your name and ID, the hotel will also need the voucher you received by e-mail with your travel documents.

You can book the insurance with SpaDreams. Even a few days after booking the trip, you can still add the travel insurance. If you have paid or plan to pay with credit card, check with your credit card provider/bank if travel insurance is already included in your package. This can often save you a lot of money.

With SpaDreams you can easily pay via bank transfer, credit card, SEPA direct debit, PayPal, and SOFORT transfer. The payment method bank transfer is only possible if the arrival is still at least 4 weeks away.

The following fees are charged for the different payment methods:

• Bank transfer: no fees
• Direct debit: no fees
• Credit card (Visa, Mastercard): Depending on currency, no fees for €, CHF, GBP, PLN, SEK
• Credit card (AMEX): 2% for €, 3% all other currencies
• SOFORT transfer: 1% fee
• PayPal: 1% fee for €, 2% all other currencies.

The deposit for SpaDreams is only 20%. Payment of the balance must be made no later than 30 days before departure. For short-term bookings made within four weeks before departure, the entire travel price is due directly with booking.

Frequently, customers find it easier to pay the full price directly. Of course, you can also do this with SpaDreams.

Unfortunately, this is currently not possible. However, for bookings made more than 30 days before departure, also only 20% of the travel price is due at the time of booking.

You will not receive a receipt. You will, however, receive your hotel vouchers once your booking has been paid in full. This will serve as your proof of payment with the hotel.

This depends on your booked hotel and pacakge. At some hotels the transfer is included, otherwise it can be booked separately. More information can be found in the corresponding hotel description of SpaDreams or in your travel documents.

If you have also booked the transfer through SpaDreams, then you will be greeted with a sign with either your name or the name of your hotel at the individual transfer. For the collective transfer/shuttle, please contact the public transfer desk after landing. Any deviations from this are noted in the travel documents.

Regarding a rebooking or cancellation, a written notification by e-mail is necessary, which confirms your intention to rebook/ cancel with us.

Please refer to our general terms and conditions of travel, here you can find your information under point 6 "rebooking/additional costs". In general, cancellation fees are based on the costs incurred by SpaDreams due to the cancellation.

Generally, we would like to support you in your wishes and offer you as much flexibility as possible even after booking. For rebookings with own arrival, only the rebooking fees according to the general travel conditions are due for processing with us.

Unfortunately, the law does not provide for a general right of cancellation for travel. If you do not want to travel or you become ill, you can cancel your trip according to the SpaDreams travel conditions. Alternatively, we offer you the opportunity to take out appropriate insurance to protect you against such cases. Vouchers are excluded from this regulation. Here you will find more information.

Depending on the country, you will need to apply for a visa before your trip. You can find links to the relevant foreign offices here.

We promise that you will book the selected trip with us at the best price. If you can book the same hotel, resort or package with the identical services, cheaper within 14 days after booking with us, we will refund the price difference. You can find more information here.