Frequently Asked Questions

Safety and Quality

Questions about Safety and Quality

Are there any recommendations for travel health essentials?
A first aid kit belongs in every bag! Please take care the time to make sure you bring all the necessary medicines. The NHS recommendations for Travel Health Essentials can be found here.

If you are going to the South/ South-East Asia, then ask your GP about recomended vaccinations. No vaccines are compulsory if you travel to India or Sri Lanka, however it is worth asking about vaccines against malaria and hepatitis.

If you are going to take any kind of cure on holiday (e.g. ayurvedic treatment, treatment by the Dead Sea, medical wellness, therapeutic fasting), then please consult with your doctor first to ensure that this treatment is suitable for you. 

Where can I find information regrading the Entry Regulations?
Up-to date information can be found at: www.gov.uk/foreign-travel-advice

Who is my contact person?
If you have any issues after making the booking you are welcome to call our customer service or send an email. Our services are available on Mon-Fri (8:00-16:00 GMT).

If you are already on holiday, your first point of contact is the hotel. If the hotel fails to help you, we are happy to assist you to make sure that you enjoy your holiday.

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