SpaDreams Travel Conditions
The SpaDreams travel conditions regulate the legal relationship between you and Spa Dreams, a brand of Fit Gesellschaft für gesundes Reisen mbH. Please also note the page "Important Information".
1. CONCLUDING TRAVEL CONTRACTS
1.1 With your reservation (by phone, by e-mail or on the webpage) you enter into a binding travel contract with us. SpaDreams immediately confirms receipt of the booking electronically. This confirmation of receipt is not an indication that your booking has been confirmed. The contract is concluded once the written booking confirmation has been received.
1.2 The contract is also binding for any other persons registered by you as being participants of your trip. If the content of our confirmation differs from the information provided by you in your registration, we will create a new offer to which we are bound for a period of 7 days. The contract will be concluded once you have confirmed acceptance of the new offer, completed a down payment or paid the final instalment.
2.1 A deposit of 20% of the travel price is required upon receipt of the written travel confirmation and insurance certificate. The balance must be paid no later than 30 days before departure. The cost of travel insurance is due in full together with the deposit. We will send you the travel documents once we have received confirmation of payment. For short-term bookings, we reserve the right to demand payment by credit card or direct debit.
2.2 If you have given your written consent to pay by direct debit, the payments will be made from your account during the period specified above. If direct debit is not possible using the account or credit card specified by you, SpaDreams is entitled to charge the resulting additional costs of up to 10 €.
2.3 SpaDreams does not charge fees for payments completed via standard means (bank transfer, SEPA direct debits, MasterCard, Visa etc.). Transaction fees may apply when paying in currencies other than Euros, or when using non-standard payment methods such as American Express. Of course, we will confirm the total amount prior to payment.
2.4 Failure to comply with the terms of payment may result in SpaDreams withdrawing from the travel contract following a deadline warning. You may also be charged with cancellation fees according to section 6.1. Nonetheless, we would still state that SpaDreams is willing and able to provide the contractual services and the customer is neither legally nor contractually obliged to complete the payments.
3. CONTRACTUAL SERVICES AND PRICES
3.1 The scope of the contractual services is based on the travel and service descriptions of SpaDreams and the related information provided in the travel confirmation. Unless stated otherwise, prices are always in Euros and per person. Collateral agreements that change the scope of the contractual services require explicit approval by SpaDreams. Travel agents and service providers (e.g. hotels) are not authorized to approve any changes.
3.2 Destination and hotel brochures that are not published by SpaDreams do not implicate SpaDreams. This is unless they were explicitly included in an agreement with you.
3.3 Please be sure to read all information regarding baggage allowances of the flight operator before departure. If you later find that the booked luggage limits are not sufficient for you, you can rebook them through SpaDreams up to 1 day in advance of departure for a fee.
4. SERVICE CHANGES AFTER CONCLUSION OF CONTRACT
4.1 Changes from the agreed content of the travel contract, such as flight times or other changes to the program, which become necessary after conclusion of the contract, are permitted. This is so long as the changes or deviations are not significant and do not affect the overall planning of the booked trip. SpaDreams will notify you of any changes or discrepancies as soon as the reason for the change has been received. We will notify you through a reliable medium, such as email.
4.2 In the event of change to any crucial aspect of the travel service, or any deviation from customer requirements that were specified in the Travel Agreement, you are entitled to either withdraw from the travel contract free of charge, or request to participate in another trip if this option is offered to you by SpaDreams. You must make this request within the time limit specified by SpaDreams at the time of notification of the change.
4.3 When travelling in a group, SpaDreams reserves the right to replace the yoga instructor or seminar leader’s names in the travel confirmation. This may be the case if an instructor falls ill.
5. PRICE CHANGES FOLLOWING CONCLUSION OF CONTRACT
5.1 SpaDreams reserves the right to increase the confirmed travel price. This may occur after the conclusion of the contract if: transport prices increase due to an increase in fuel or energy costs; taxes change (tourist taxes, airport charges, or security fees connected to travel or accommodation); exchanges rates change. If the transport costs stated on conclusion of the travel contract are increased (particularly fuel costs) then SpaDreams can demand that the customer pay the difference on the new seat price. In other cases, if the carriers demand additional costs per means of transport, then the costs of the seats are shared. SpaDreams may ask that you pay the difference for the individual seat. If costs such as port or airport charges are increased, then the total travel price can be raised accordingly.
In the event of a change in exchange rates after the conclusion of the travel contract, the total travel price may be increased if the journey has become more expensive for SpaDreams.
5.2 You can demand a reduction of the travel price or a revaluation of costs if prices are lowered due to any of the circumstances listed above. If this results in administrative fees for SpaDreams, then we can deduct these from the final reduction price. You may request proof of these fees.
5.3 SpaDreams will endeavour to inform you of any price increase immediately, and certainly prior to the 20th day before your departure. In the case of price increases of more than 8%, you are entitled to withdraw from the travel contract without fees. SpaDreams may also offer you the option of participating in a replacement trip. SpaDreams may require you to accept the price increase over 8% or to declare your withdrawal from the contract within a specified and reasonable period. At the end of the specified period, we shall assume that you have accepted the price increase.
6. CUSTOMER WITHDRAWAL
6.1 You can withdraw from the trip at any time before the start of the journey. This will be confirmed upon receipt of the declaration of cancellation. We recommend that you explain your justification for cancellation via a written medium such as email. If you do not take part in the journey, this will be considered a withdrawal. If you withdraw from the contract and do not participate in the journey, then SpaDreams loses the right to the travel price. Instead, SpaDreams may demand appropriate compensation for the travel arrangements or other expenses, so long as the withdrawal was not the fault of SpaDreams and there were no exceptional circumstances in the destination location which significantly hindered the trip or transport. Such circumstances are considered unavoidable and exceptional if they were outside of the control of SpaDreams and occurred despite adequate precautions. The compensation amount shall be determined according to the travel price, although expenses shouldered by SpaDreams as well as services already used will be deducted from this price. We will justify the compensation amount on your request. Compensation will be calculated after the date of receipt of the cancellation declaration, in accordance with the following:
Package holidays with independent travel
Up to 30th day before travel 25%
Up to 22nd day before travel 30%
Up to 15th day before travel 45%
Up to 8th day before travel 60%
Up to 4th day before travel 70%
Up to 2nd day before travel 85%
From the day before departure, or if you do not participate in the journey 90%
Flight package holidays
Up to 50th day before travel 30%
Up to 22nd day before travel 40%
Up to 15th day before travel 55%
Up to 8th day before travel 70%
Up to 4th day before travel 80%
Up to 2nd day before travel 90%
From the day before departure, or if you do not participate in the journey 95%
Up to 50th day before travel 75%
Up to 30th day before travel 85%
Up to 2nd day before travel 95%
From the day before departure, or a no-show 100%
We recommend that you take out a cancellation insurance that will cover these cancellation costs as part of your insurance policy.
6.2 Your legal right to request that someone else take your place remains unaffected by these conditions. You would need to send us this request within seven days before the start of the journey using a permanent data carrier (e.g. e-mail). SpaDreams may object to the third party if they do not meet the contractual travel requirements. When considering a replacement traveller, we will firstly calculate the additional costs incurred. We also charge a handling fee of €30 per traveller to cover additional expenses. If we approve the transfer of the contract, the original registered travel customer and the replacement traveller will be liable for the travel price and any additional costs incurred by the entry of the third party.
6.3 If there are different cancellation and booking conditions for special offers, then these will be displayed.
6.4 You have the right to prove that the compensation paid by SpaDreams is less than the agreed compensation.
6.5 If SpaDreams is obliged to reimburse the travel price as a result of a cancellation, we will endeavour to do so immediately, but certainly within 14 days of receipt of the cancellation notice.
7. REBOOKING FEES/ADDITIONAL COSTS
7.1 The customer does not reserve the right to change the schedule, destination, accommodation or the transport after the conclusion of the contract. If you wish to re-book, SpaDreams charges the same amount as would have been the case if you had chosen a cancellation based on the reasons outlined in point 6. In the case of minor changes that incur only low costs, such as changes to catering or an increase in the scope of services, SpaDreams may waive the cancellation fee in individual cases and only charge a handling fee of €30.
7.2 In the event of additional costs for contractual services (for example, for the provision of visas) due to circumstances beyond the control of SpaDreams during the organisation or execution of the trip, SpaDreams may require the customer to reimburse the costs. For example, this could include additional costs accrued due to a ticket change, which could occur if the customer provides incorrect or missing details
8. UNCLAIMED SERVICES
8.1 If you do not make use of travel services due to an early return or other urgent circumstances for which you are responsible, then SpaDreams will not refund the relevant costs, unless a free return or cancellation had been authorised. However, SpaDreams will endeavour to reimburse the service provider for the saved expenses.
9. WITHDRAWAL AND CANCELLATION BY THE TOUR OPERATOR
9.1 SpaDreams may cancel the travel contract without notice if the traveller ignores our warnings and seriously disrupts the trip’s progress, or if their behaviour violates the terms of the contract to such an extent that the cancellation of the contract is justified. This will not happen if such behaviour is the result of an error in the information obligations of SpaDreams.
9.2 If we cancel, then SpaDreams reserves the right to the travel costs; however, SpaDreams must offset the costs of the saved expenses or any benefits which SpaDreams derives from any other use of the unused services, including SpaDreams’ benefits paid for by service providers.
9.3 In the case that the minimum number of participants is not reached, SpaDreams can only withdraw from the travel contract if: they have confirmed the minimum number of participants before the conclusion of contract; they have stated the date by which the statement should reach you before the contractual start date for the trip; and if they state both the minimum number of participants and the deadline for withdrawal. The cancellation will be explained to you at the latest on the day specified in the pre-contractual information and the travel confirmation. If it is for this reason that the trip does not go ahead, then SpaDreams will refund the travel costs within 14 days.
10. CUSTOMER OBLIGATIONS
10.1 If the trip is not executed according to the terms of the contract, then you have a limited timeframe in which to request the resolution of this issue. For this, we need – regardless of our liability – your cooperation. Therefore, you are obliged to contribute to the resolution of the disruption, as well as to minimising damaged caused. You are obliged to notify us immediately of your knowledge of defects: SpaDreams can be reached at Tel.: +44 2036 0873 77, Fax: +49 (0)69 405885-903, email@example.com. Further information about how to reach us can be found in the travel documents. Insofar as we were unable to remedy the defect due to a culpable omission of the defect notification, you cannot claim reduction claims under § 651 m nor claims for damages according to § 651n BGB.
10.2 SpaDreams can refuse resolution if it requires disproportionate effort or is impossible. If remedy would be possible with reasonable effort and this is not provided by SpaDreams within the time limit, you may resolve the situation yourself and demand compensation for necessary expenses.
10.3 Cancellation notice
Should you wish to cancel the travel contract due to a shortcoming which significantly affects the holiday, then you must let SpaDreams know within reasonable time. This does not apply if resolution is impossible, if SpaDreams does not agree with your claim or if the immediate cancellation of the holiday is justified by a reason recognised by SpaDreams.
10.4 A tour guide, other agencies on site or service providers are not responsible for claiming reduction or compensation from SpaDreams. You are responsible for cancelling the contract with SpaDreams.
10.5 Baggage Loss and Baggage Delay
In the event of damage or delays in delivery of your luggage, we strongly recommend that you immediately notify the responsible airline immediately by means of a damage report (PIR). Airlines usually refuse refunds if the claim has not been completed. Notification of damage must be made within 7 days in case of loss of luggage, and within 21 days after delivery if the luggage was late arriving. The loss, damage or misdirection of baggage must be reported to the tour guide, the local representative or SpaDreams immediately (see also 10.1.).
10.6 Physical handicaps (e.g. walking impediments / need of a wheelchair), illnesses (especially infectious diseases), reduced mobility or any other restrictions that may affect the transport, accommodation or other activities must be communicated to SpaDreams before the completion of your booking. When assessing the impairment, we consider cultural attitudes and situation of the destination country. We can only ensure that no complications or inconveniences arise during the trip if you comply with your obligation to inform us of any impairment.
10.7 You must inform SpaDreams if you have not received the required travel documents within the deadline specified by SpaDreams.
11. LIMITATION OF LIABILITY
11.1 Contractual Limitation of Liability
Our contractual liability for damage that is not bodily harm and was not intentionally caused is limited to three times the travel price. Possible claims under international agreements are not taken into account.
11.2 SpaDreams is not liable for defaults, personal injury or damage of property in connection with external services (e.g. excursions) if it was made clear in the travel description and booking confirmation that these services were not part of the travel package and were chosen separately. Sections 651b, 651c, 651w and 651y BGB remain unaffected. However, SpaDreams is liable if the damage to the passenger was caused by inaccurate information or shortcomings in our organisation.
12. PASSPORT, VISA AND HEALTH REGULATIONS
12.1 SpaDreams will inform you of general passport and visa requirements as well as health regulations of the destination country. We will further inform you of approximate deadlines for obtaining any necessary visas prior to conclusion of the contract and any changes that may occur prior to departure. Unless otherwise specified, we assume that you are a citizen of the country of residence; we ask that you declare if this is not the case or inform us if you have dual citizenship.
12.2 You are responsible for obtaining and providing all necessary travel documents, for organising any vaccinations you may need and for complying with customs and foreign exchange regulations. The consequences resulting from non-compliance with these regulations, e.g. the payment of cancellation fees, are your responsibility. This does not apply if SpaDreams provided inadequate or false information.
12.3 SpaDreams is not responsible for the on-time provision of visas through the relevant diplomatic representatives unless you had asked that we organise the procurement of the visa.
13. FLIGHT OPERATOR
EU regulations stipulate that passengers must be informed of the identity of the operating airline. Therefore, SpaDreams is required to provide information regarding the identity of the flight operator, as well as any other information about your flight, at the time of booking. If the operating airline has not yet been determined at the time of booking, SpaDreams is obliged to name the airline(s) which may provide the flights. You will be informed which flight operator will provide the flight as soon as this information is made available to SpaDreams. If the initially named operating airline changes, then SpaDreams will inform you of this change. The "black list" of EU companies banned from operating flights can be found here: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32017R2215
14. DATA PROTECTION
15.1 The legal and contractual relationship between the customer and SpaDreams, a brand of Fit Reisen GmbH is subject to German law. If customers are making claims for liability abroad, then the claim will be processed under German law, especially regarding the extent and amount of the compensation.
15.2 The customer can only sue SpaDreams at its headquarters. If SpaDreams makes a claim against the customer, then the customer’s residence will be used. For claims against customers, contractual partners, merchants, legal persons under public or private law, persons with foreign countries of residence or persons with no known residence abroad, the place of jurisdiction is the seat of SpaDreams.
15.3 The above statements shall not apply if: a) out of non-negotiable regulations of international agreements, which are to be used in the contract between the customer and SpaDreams, something else exists which is more favourable for the customer, or if the non-negotiable regulations of the member states of the EU (to which the customer belongs) are more favourable for the customer than the rules of the relevant German regulations.
15.4 With regard to the Law on Consumer Dispute Resolution, SpaDreams, a brand of Fit Reisen GmbH does not take part in a voluntary consumer dispute settlement. If a consumer dispute resolution becomes mandatory after the travel conditions for SpaDreams have been printed, then the tour operator will inform the customer in a suitable manner. For all travel contracts completed online, SpaDreams refers to the European online dispute resolution platform http://ec.europa.eu/consumers/odr.
15.5 Legal provisions apply to trips organized by SpaDreams, particularly §§ 651a ff. of the Civil Code (BGB), so long as German law can be applied to the contract. Details provided in the travel prospectus are dependent upon our printing technology, and so occasional, unintentional errors may occur. Unilateral changes by SpaDreams are possible so long as no contract between SpaDreams and the customer has yet been concluded. A partial or complete reprint, as well as the approval of content such as images, requires the explicit and written permission of SpaDreams. This may involve the violation of foreign rights.
15.6 The invalidity of individual provisions will not render the entire travel contract invalid.
SpaDreams a brand of Fit Gesellschaft für gesundes Reisen mbH Ferdinand-Happ-Str. 28 / D-60314 Frankfurt am Main
Tel.: +49 (0) 69 40 58 85-0 / Fax +49 (0) 69 40 58 85-903
Email: firstname.lastname@example.org / Internet: www.fitreisen.de
Claudia Wagner, Dr. Nils Asmussen, Jan Seifried Handelsregistereintragung: Frankfurt/Main HRB 14905
Publication date: July 2018